Refund & Dispute Policy.

Setup fees

Each plan includes a one-time setup fee that covers design, build, and onboarding work. The setup fee is earned and becomes non-refundable once we begin work on your project, which we consider to start at the first of: our kickoff call, the start of design, or our first request for your content and materials.

If you cancel before any work has begun, contact us and we will refund the setup fee in full.

Monthly subscription fees

Monthly hosting and maintenance fees pay for service delivered during that billing period and are non-refundable for the current period. Cancelling stops future charges in accordance with our Cancellation Policy; it does not refund a period that has already begun.

Raising a billing concern

If you believe you were charged in error, email us at hello@kingdomcode.com within 14 days of the charge. We review every billing concern and respond within two business days. Where a charge was genuinely made in error, we will correct it promptly.

Card disputes and chargebacks

Please contact us before filing a dispute or chargeback with your card issuer. Most billing questions are resolved faster directly with us. We respond to all chargebacks with our service records, including the work performed and the terms you agreed to at sign-up.

Questions

Questions about this policy can be sent to hello@kingdomcode.com.